Terms and Conditions

Terms & Conditions

Please read the following information carefully. By making a booking the first named person on the booking agrees on behalf of all persons included in the booking that, he/she has read the following terms and conditions and agrees to be bound by them.

 

CORONAVIRUS UPDATE 

Travellers are advised to read the Foreign & Commonwealth Office travel advice for the country they are travelling to, which includes a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website that provides specific travel health advice for countries.  All customers are reminded that they should ensure they have appropriate travel insurance in place from the time of booking their accommodation.

 

Coronavirus (COVID-19) Guidance 

LATEST UPDATE

14/8/2020 The UK Government has announced that if you are returning from Malta as from the 15th August you will be required to self-isolate for 14 days of quarantine due to coronavirus.  This does not affect your booking with Malta Choice as accommodation and air travel to Malta are still operational.  If you wish to cancel your booking due to the quarantine restrictions, you would be advised to speak with your travel insurers as this would be your disinclination to travel.  Your travel insurers will advise if you are eligible to claim for any monies lost should you decide not to travel.    

 

Terms & Conditions

 1)     Our Agreement with you

Upon securing your holiday with Malta Choice, we will do all we can to ensure that you are happy with your booking and will at all times endeavour to provide you with accurate information to assist you in booking the right holiday. We will try to satisfy your requirements on the booking and if you have any special requests these will be met whenever possible.

 

2)     Booking your holiday

Accommodation is quoted for the number of persons you have informed us will be staying in the property. No other persons will be allowed to visit or stay at the property without prior agreement with Malta Choice. If once making your booking with us you wish to add additional passengers to stay at the property or to visit, then further charges may apply, please contact reservations for a quotation. Once your holiday has been confirmed you will be issued with a booking reference number and a confirmation invoice will be sent to you. Once the booking reference number is advised to you the booking is then deemed as confirmed and all cancellation charges will then apply.

A deposit is required upon making your booking and we will ask you for details of your party to travel and your contact details. Once received an invoice will be sent to you detailing your booking and all payment details.  When we have received your non-refundable deposit, a receipt will be sent to you. Please note* Your booking is not confirmed until a deposit has been made and receipt issued. The full balance payment will be due on or before 10 weeks prior to your departure. A balance reminder will be sent to you before your balance is due, your balance payment is to be paid on or before the balance due date. Balance payments that are not paid on or before the due date will be cancelled with a loss of deposit. If you contact us within 7 days of your balance being due to discuss a delay on the balance payment being made, we may then at the time allow you further time to pay your balance. If no contact is made with us within these 7 days, then your booking will be cancelled, and any deposit payments retained by Malta Choice. Travel documents will not be sent without full payment being received by us.

 

3)     Our privacy policy privacy & GDPR (General Data Protection Regulation) 

  • When you contact us with an enquiry you will be added to our mailing list to receive our specials offers and updates.
  • Should you not wish to be added to our mailing list please advise us at the time of your enquiry and you will not receive any further details from us.

Your trust is important to us. If you change your mind in the future, you can unsubscribe from our communications at any time by clicking the unsubscribe button at the bottom of our mailings. 

Paying by Credit/Debit card

We do not log any credit card details as we only operate with secure payment links of which only Worldpay holds your information securely.

 

4)     Malta Eco Tax - Important please read

Payable by all tourists from the age of 18 and over. €0.50c per person for each night spent on the Maltese Islands for types of accommodation, such as hotels, guest houses, hostels, resorts, timeshare & host families, amongst others. Capped at a maximum of €5 for each continuous stay as per link - http://www.tourism.gov.mt/en/Documents/Environmental%20Contribution.pdf

 

5)     Payment details when making your booking with us

At the time of booking you will be required to pay a non-refundable deposit by credit card, debit card or bank transfer to secure your booking.  The deposit due will be shown on your booking confirmation invoice. If paying by debit or credit card, we will send you a payment link via Worldpay.  If you request to pay by bank transfer, we will advise you of our bank details.

Balance payments We accept debit/credit cards (we do not accept American Express), bank transfer or you can also pay by cheque, please make your cheque payable to Malta Choice (cheques must be received 11 weeks before your departure date to allow time to clear)

Cheques that are represented to us by our bank or returned to us as 'refer to drawer' will be subject to a £15.00 bank charge/administration fee which we will add to your final balance. If we need to recover client envelopes from the Post Office due to insufficient postage being paid a charge of £5 will be made. 

5a) Partial payments - Due to the additional bank charges we incur and added administration costs of various partial payments that clients make we will be making an added charge of £5 per partial payment made to us. 

5b) Late balance payment fee - £15.00 Should you fail to make your balance payment by the date advised on your booking confirmation an email reminder will be sent to you. If you fail to make payment or contact us to advise why payment has not been paid a late payment fee may be applicable as shown above. If payment is still not received, we reserve the right to cancel any arrangements made on your behalf and retain your applicable monies paid.

 

6)     Holiday Insurance

6a) Adequate travel insurance is strongly recommended to cover you should you need to cancel your booking.  In the event that you should lose any items of value whilst on holiday through theft or otherwise, you must report the facts immediately to the local police and obtain a written report. If a report is not obtained it will be difficult for you to pursue any claim through your holiday insurance.

6b) We strongly advise that appropriate travel insurance is taken that will cover you in the event of a pandemic situation.

 

7)     If you cancel your booking

If you wish to cancel your booking a fee will be charged. Please note that we can only cancel your booking once we have this in writing/email from the person who has made the holiday booking or the party leader. 

Our cancellation fees are as follows with all booking cancellation charges also subject to a £35 administration charge.

More than   70 days before travel     

loss of deposit paid 

Between    43-69 days before travel

loss of 50% of total booking cost + administration charge

Between     28-42 days before travel    

loss of 75% of total booking cost + administration charge

Between     0-27 days before travel     

loss of 100% of total booking cost

 

7a)   If you cancel your booking due to a pandemic situation

Pandemic Protection 2021*

The 2020 pandemic ‘COVID 19’ has brought many unexpected challenges for travel companies and consumers alike as the situation has been unprecedented.  We want our customers to have peace of mind in these challenging times, so when choosing to book your accommodation with us for 2021, we would like to extend an offer of Pandemic Protection, subject to a rebooking fee*

We strongly recommend you take out a travel insurance policy that will cover you in a pandemic situation.

Our guarantee to you

If you book accommodation with Malta Choice Ltd for a departure date in 2021 and one of the following scenarios happens,

  1. The Maltese government closes their borders and denies entry of flights from the country you are due to travel from because of the pandemic.
  2. Your country or a region that the lead name of the booking reside in, is put into an indefinite lockdown and you are unable to travel.
  3. The Maltese Government imposes a 14 day quarantine upon entry into Malta.
  4. Malta Choice need to cancel your booking due to the owners of the property you have booked, withdraw their accommodation or have fallen ill with the virus so are unable to honour your booking.

Malta Choice will offer you a credit note for any monies that you have already paid which can be redeemed against a new booking with us within 2 years of your original departure date. Please note, the price of alternative dates may be different to those of your existing trip and will be subject to a rebooking fee*   We may not always be able to offer you exactly the same accommodation or the same resort as you had originally booked.

IMPORTANT - Pandemic Protection terms and conditions

  1. a) The Pandemic protection is only applicable if the Maltese Government close their borders when your booking is due to take place.
  2. b) The country or region that the lead name of your booking resides in are forced into a lockdown and you are unable to travel. This would need to be verified by Malta Choice.
  3. c) The Maltese Government imposed a 14 day quarantine upon entry into Malta.
  4. The protection we offer is not valid if your flight operator cancels your flight. If other flights are still departing to Malta from the United Kingdom or the country you are travelling from, then it would be your sole responsibility to ensure that you make alternative flight arrangements regardless of the financial implications to your party.
  • The protection is not valid if a member of your party is taken ill even if this is with pandemic virus/symptoms. If a member or your party is taken ill, you would need to make a claim with your own travel insurers to reclaim any monies lost by cancelling your booking.
  1. The protection is not valid if you wish to cancel due to FCO travel warnings which apply to certain countries and regions. This reason will not constitute a reason for a free cancellation. A travel warning from the FCO is not a travel ban and, unlike a package tour, booking accommodation only is an individual tourist service.  If you do not want to start your trip because of a travel warning, you only have the option of cancelling your booking for a fee in accordance with our standard terms and conditions. The Pandemic protection would therefore not apply in this instance.
  2. Lockdown areas will only be taken into consideration if the lead name on the booking resides in the affected lockdown area and it corresponds with the lead persons address held on our records.
  3. Credit notes will be issued with a validity of 2 years after the original date of your departure and must be redeemed within this time frame. Those not redeemed in this time frame will be null and void and no further credit notes issued.
  • Accommodation offered as an alternative on different dates may not be in the same resort or may be a different property from the property you originally booked.
  • When you re-book your accommodation a £45 pandemic re-booking fee will be added to your confirmation invoice and payable at the time of making your new booking. The fee is issued by Malta Choice to cover the further costs of administering your booking.

8)     If you change your booking

If you decide to change your holiday booking with us there will be charges made to cover any costs we incur and additional administration work, the charges are up to 25% for any element of your booking which includes cot hire, high chair hire and welcome packs. If you wish to add additional persons to your booking, please contact us for a quotation.

 

9)     If we change your booking

It is unlikely that we will have to make any changes to your travel arrangements and we will do all that we can to honour the agreement between us regarding the accommodation you have booked.  If we have to change your accommodation for any reason we will endeavour to provide you with alternative accommodation in the same resort to the same standard that you had originally booked or provide you an upgrade in your accommodation. If we have to cancel your accommodation for operational or any other reasons, we will inform you as soon as we can and offer you an alternative accommodation of at least the same standard or an upgrade. We will refund all the monies you have paid if we are not able to allocate you an alternative or higher standard accommodation in the same resort area. The only exception being if we have to cancel your booking due to a pandemic situation, please see clause 7a.

 

10)   Villas/Farmhouses & Apartments

The term villa or farmhouse is used on our website for a property with a private pool for your exclusive use. Most of our villas, farmhouses and apartments are privately owned and are maintained by the owners. In some properties with a private pool the owners may live adjacent or above the property however they do have a separate entrance.  Please note that villas/farmhouses are not necessarily standalone buildings. Should you have any queries please enquire to the status of your property before you make your booking.

Definitions of our types of villas/farmhouses.

Duplex villa/farmhouse

Ground floor property with property owners living above. You will have a totally separate entrance for your property and the exclusive use of the private pool 

Semi-detached villa/farmhouse

Single or two storey villa/farmhouse property attached to another property with the exclusive use of the private pool 

Detached villa/farmhouse

Standalone villa/farmhouse property in its own grounds with the exclusive use of the private pool

 

10a) Private Pool

A private pool is a pool that is for your own exclusive use.  It does not necessarily mean that the pool is totally secluded or not overlooked by other properties.  If you require a property that has a pool that is totally secluded and not overlooked please ensure that you make your request in writing to us and we will advise you of properties that will match your requirements. 

 

11)   Accommodation

 

  1. IMPORTANT - Your accommodation is booked exclusively and only for the number of persons stated on your confirmation invoice/accommodation voucher only. No other persons are permitted to stay or visit in the accommodation without prior arrangement with Malta Choice. If additional persons other than those that we are aware of utilise the accommodation or its facilities (swimming pool, outdoor showers etc) the owners have the right to ask those persons to leave the property with immediate effect. Should you not comply with these stipulations you will be asked to leave the property. In this situation, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result.  The owner’s insurance liability will only cover the number of persons on your booking confirmation/accommodation voucher. Properties are for holiday rental only and are not licensed for parties/functions or family gatherings.
  2. Water, electricity and gas consumption are all included in the rental cost however certain properties have a daily fee for the use of air-conditioning of which is an optional extra. The owner or our agent will introduce himself or herself to you and they can be contacted should you require their assistance. Bed linen and towels for the property are provided however pool towels are not included and cot linen must be provided by the client due to hygiene reasons. 
  3. Wear and tear during the season- Please be advised that general wear and tear can occur throughout the season and it is not always possible to rectify in between back to back rentals. Damages can occur from previous occupants and items may need replacing which the owners will endeavour to rectify as soon as possible. Please take care and treat the accommodation with respect and leave the accommodation in good order for the next clients.
  4. Please note that in some properties it is not always possible for the furnishings within the lounge/dining area or villa exterior/pool area to accommodate all occupants at any one time, due to space or design restrictions.
  5. If you agree to purchase any additional local services such as air conditioning or internet services payment must be made direct to the owner before your departure. Please check your accommodation voucher for your specific arrival and departure times for the accommodation you have booked. Accommodation is normally secured for you as from 14.00-15.00hrs on the day of your arrival. Your accommodation is to be vacated by 10.00hrs on the day of your departure from Malta or Gozo.
  6. If we can allow you to stay later in the accommodation that you have booked there may be a charge made for this extension. On departure you should leave the accommodation in a reasonably clean and tidy condition so we can prepare efficiently for the next guests arrival. There are certain properties where security deposits are required to be paid locally. The normal amount for the security deposit is between €200 - €500 and is fully refundable should there be no damage to the property you are staying in.

 

11a) Left belongings in accommodation

 

Should you leave any of your belongings in your accommodation and we are able to recover these items then we will charge a standard fee of £30 which will include the item recovered from Malta and then returned via Royal Mail special delivery in the UK. Should items be oversized or overweight a quotation will be provided for you in addition to the standard £30 charge. Payments must be received before your items are returned to you.

 

12)   Respectful Behaviour in your accommodation

At all times during your holiday, you are expected to have respect and show consideration for third parties. Most of our properties are privately owned in residential areas and duplex properties have owners residing above. Please ensure the noise levels are kept to a respectful level and that you leave the property in the manner you would wish to find it.

 

If in the opinion of ourselves, accommodation owner or other person in authority, you are or appear to be behaving in such a way as to cause, or to be likely to cause, danger, distress, annoyance or damage to third parties or property either ourselves or the supplier concerned may terminate your holiday arrangements. In this situation, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation.  Subject to clause 13 you and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the accommodation owner or other supplier prior to departure from the accommodation. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

 

13)   Breakage Fee

Most bookings are subject to a non-refundable Accidental Breakage Charge which is applied to your booking confirmation. If a refundable Accidental Breakage Deposit is payable locally to the owners in Malta or Gozo this will be shown and detailed on the property website page. If you or any member of your party cause any wilful damage to your holiday accommodation or any item in it or on its premises, you and/or your party will be required to pay for the loss and/or damage caused and we will hold you and each member of your party jointly and individually responsible. Unless the damage was caused accidentally and results in losses below €150 full payment for any such damage or losses must be paid directly to the accommodation owner or other supplier prior to departure from the accommodation or an invoice in respect of it will be sent to you on your return to the UK. Where a refundable Accidental Damage Deposit has been paid, this deposit will be retained by us or local supplier in part payment of the losses you cause. IF YOU LEAVE THE ACCOMMODATION WITHOUT MAKING THE OWNERS OUR OURSELVES AWARE OF SUCH DAMAGE, WE WILL CONTACT UPON YOUR RETURN TO THE UK TO CLAIM FOR DAMAGES.  WE WILL PROVIDE PHOTOGRAPHIC EVIDENCE OF THE DAMAGE CAUSED.

 

14)   Additional services provided

  1. a) Air-conditioning and certain internet access provided as an additional extra that you can arrange whilst in resort in some of our properties (if stated on property page).  These additional services form no part of your booking with Malta Choice and are to be paid for locally to the owner of the property.  Malta Choice accept no liability or responsibility for these services.  Payment is strictly between the owners and your party booking. 
  2. b) Car Hire rental and Airport transfers booked through our recommended agent Malta Client Services are strictly between yourself the client and Malta Client Services in Malta, we accept no liability or responsibility for the services they provide to you. 
  3. c) Excursions offered by third parties – Malta Choice accept no liability or responsibility for these services.  

 

15)   Website Description

Whilst we always aim to provide accurate details regarding resorts and the accommodation featured on our website some changes are beyond our control.  We will always endeavour to advise any known changes to your accommodation prior to your departure.  Prices shown on the property pages are from prices, for a quotation we ask you to contact us via telephone, email or fill in your details on the contact pages

We do update our website on a regular basis and all information in this website has been compiled from up to date details.  We make every effort to ensure that the information and photography contained on our website is accurate. However, many individuals are responsible for the provision of your holiday arrangements and they may alter or temporarily withdraw some of the advertised facilities or services without prior notice to us. Gardens will naturally grow, furnishings may be replaced, and décor updated, and it is not always possible to display the most up to date photographs. Unfortunately, errors can occur, however we will always endeavour to advise you of any changes at the earliest opportunity. If a facility offered in our accommodation is essential to the booking of your holiday, please ensure that we are made aware of this at the time of booking in writing.  Pool sizes and distances are given only as a rough guide.

Property names - Malta Choice may give the properties on our website our own names. We do this so that our properties and owners are protected for security reasons.  Once a booking has been made and deposits have been paid, we can provide you with the exact address of the property.  When you receive your accommodation voucher you will be advised of the local name of the property.

 

16)   General Information and Building works

 

When you are on holiday there may be the normal day-to-day works that are carried out in every country by the government for the improvement of the island. Should we be aware of any such works that we feel may influence your holiday we will advise you of this whenever possible. It is at times not possible for us to be aware of certain works, due to facility failures such as electricity etc and which we have no control over. Sometimes work can begin without any prior notification to ourselves on neighbouring properties as many of our properties are also situated in residential areas.  We will endeavour to notify you as soon as we become aware of any local building works however these works even if they are neighbouring properties are completely beyond our control and we cannot be held responsible for such building works should they disrupt your holiday. 

 

17)   Assistance in resort

The accommodation voucher you have been provided with will have the contact telephone number for the owner or representative of the accommodation.  This is the number to call regarding any minor problems you may have for example.

 

1) Problems in working appliances in the property.

2) Power failures 

3) Hot water failure 

4) Require any information regarding the property i.e.  where to leave rubbish

 

Please understand we deal with numerous properties so the best person to contact is the owner/representative in resort as they will be able to help you.  ONLY If you are unable to contact the owner/representative please email or contact Malta Choice in the UK for assistance.  We will then contact the owner representative on your behalf.

 

If you require assistance in resort and feel that you have not been assisted by the owner/representative, please contact us immediately where will endeavour to assist you wherever possible.

 

18)   Expectations/Assumptions

 

You the client are responsible for ensuring you have read and understood the facilities available for the property you have booked. If a facility is NOT advertised on the property page, then the property will not have that facility.  To simply assume or expect that the property will have such a facility can cause much disappointment to you. Please contact us in writing if a facility is important to you and we can advise a suitable property for your requirements.  Usually as a rule of thumb, if it is not advertised it will not be present at the accommodation. 

 

For example - Wi Fi available, Washing Machine, Dishwasher or Air conditioning.  If these items are a requirement, please check with us before making your booking.  Please do not assume that you will automatically have these facilities included.  

 

Sometimes facilities can be withdrawn without prior notice to Malta Choice so please ensure if you have any special requirements we are notified in writing.

 

19)   Complaints Procedure

 

If in the unlikely event that you have any cause whilst in resort to lodge a complaint about any aspect of your holiday, we would ask you to speak to your local representative or owner immediately and make them aware of your problem (contact numbers will be shown on your accommodation voucher). They will do all that they can to assist you with the complaint whilst you are in resort. If you are still unhappy with any aspect of your holiday, you are required to contact us in the UK for our immediate assistance and allow us a reasonable amount of time to address your concerns. If when you return back to the UK you feel that there is an ongoing reason for you to issue a complaint we would ask you to contact us in writing within 7 days of your arrival back home. We can then look at your comments and respond with our findings on our services within 28 days of receiving your correspondence. If you do not follow the complaints procedure, then we have the right not to act upon any claim being made. No complaints will be considered if you have not brought the matter to the attention of the representative/owner or Malta Choice whilst you are in Malta or Gozo.  If an offer of compensation is made on behalf of Malta Choice you have 7 days to accept or decline our offer.  If no response is received within this time limit, then all offers made with be null and void and the matter will be closed for any further negotiation.

 

Should you have any queries on any aspect of our booking conditions please contact Malta Choice where we will be happy to assist you.