Please read the following information carefully.

Upon securing your holiday with Malta Choice, we will do all we can to ensure that you are happy with your booking and will at all times endeavour to provide you with accurate information to assist you in booking the right holiday. We will try to satisfy your requirements on the booking and if you have any special requests these will be met whenever possible.

 

Accommodation is quoted per week for the number of passengers you have informed us will be staying in the property.  If once making your booking with us you wish to add additional passengers then further charges will apply, please contact reservations for a quotation.

 

Once your holiday has been confirmed you will be issued with a booking reference number and a confirmation invoice will be sent to you. Once the booking reference number is advised to you the booking is then deemed as confirmed and all cancellation charges will then apply. A deposit is required within 7 days of the booking confirmation number being given to you and the full balance payment will be due on or before 10 weeks prior to your departure.  We do not send balance reminders, it is the clients responsibility to ensure the balance payment is paid on or before the balance due date. Balance payments that are not paid on or before the due date will be cancelled with a loss of deposit.  Travel documents will not be sent without full payment.

 

 

Holiday payments can be made by cheque or bankers draft in Sterling or Euro, we do not accept credit cards.  Cheques that are represented to us by our bank or are refer to drawer will subject you to a £15.00 / €20 bank charge/administration fee which we will add to your final balance. 

 

 

Adequate travel insurance is essential for all those travelling.  We would ask you to advise us of your travel insurance cover should you decide to make your own arrangements.

 

 If you wish to cancel your booking a fee will be charged. Please note that we can only cancel your booking once we have this in writing from the person who has made the holiday booking or the party leader.  Our cancellation fees are as follows

More than 63 days      full deposit

29-62 days                 35%

22-28 days                 65%

0-21 days                  100%

 

If you decide to change your holiday booking with us there will be charges made to cover any costs we incur and additional administration work, the normal charges are 25% for any element of your booking which include car hire, transfers, cot hire, high chair hire and welcome packs. If you wish to add more people to your booking then no charges are made other than the quotation we provide for those extra that wish to travel. If you are sharing the accommodation and any of the party decide to cancel, additional charges may apply for the under occupancy in that accommodation.

 

It is unlikely that we will have to make any changes to your travel arrangements and we will do all that we can to honour the agreement between us regarding the accommodation you have booked .  If we have to change your accommodation for any reason we will endeavour to provide you with alternative accommodation in the same resort to the same standard that you had originally booked or offer an upgrade. If we have to cancel your holiday for operational or any other reason we will inform you as soon as we can and offer you an alternative holiday of at least the same standard or we will refund all the monies you have paid.

 

When you are on holiday there may be the normal day-to-day works that are carried out in every country by the government for the improvement of the island. Should we be aware of any such works that we feel may have an effect on your holiday we will advise you of this whenever possible. It is at times not possible for us to be aware of certain works, due to facility failures such as electricity etc and which we have no control over. Sometimes work can begin without any prior notification to ourselves on neighbouring properties.  These works are completely beyond our control and we cannot be held responsible for such works should they disrupt your holiday.

The term villa is used on our website for a property with a private pool for your exclusive use.   Most of our villas and apartments are privately owned and are maintained by the owners. In some properties with a private pool  the owners may live adjacent or above the property however they do have a separate entrance.  Please note that villas/farmhouses are not necessarily stand alone buildings. The owner or our agent will introduce himself or herself to you and they can be contacted should you require their assistance.  Your accommodation is booked for the persons stated on your accommodation voucher only, no other persons are permitted to stay in the accommodation without prior arrangement with MaltaChoice.com. If additional persons other than those that we are aware of utilise the accommodation there will be a charge made locally. Safety standards and regulations in Malta and Gozo may not be to the same level that we enjoy in the UK .  Water, electricity and gas consumption are all included in the rental cost.  

Certain facilities may be withdrawn from the hotels programme that are beyond our control and it is not always possible to advise you of such changes.  Please contact the duty manager at the hotels reception should you have any queries or complaints regarding any aspect of the hotels facilities

If you have booked transfers with MaltaChoice.com your driver will be waiting for you at the airport arrivals lounge with your name card.  We would ask that you re-confirm your flight timings with our office in Malta 48hrs before your return home, the office will then advise the time you are to be collected for the airport. Contact telephone numbers for our office in Malta will be given to you on your travel documents

If you have booked a car for airport collection you will be met by our car hire representative at the airport arrivals lounge holding your name card.  The representative will escort you to your car and ask you to sign the necessary documents. Your car hire is fully comprehensive however with most car rental firms you will be asked if your require optional extras (for example a Map of the Islands approx €3).  Should you decide to take any optional extras on offer you will be require to pay for these on your credit card. Any car parking tickets will be charged to your credit card so please be careful when parking.  If you are travelling to Gozo you will be given a car parking clock to display in your car whilst parking in some areas.

If you have booked your car to be delivered to your accommodation,  your car will be delivered at a time convenient to you.

All of the accommodation is normally secured for you as from 14.00hrs on the day of your arrival. Your accommodation is to be vacated by 11.00hrs on the day of your departure from Malta or Gozo. If we are able to allow you to stay later in the accommodation that you have booked there may be a charge made for this extension.

Whilst we always aim to provide accurate details regarding resorts and the accommodation featured on our website some changes are beyond our control.  We will always endeavour to advise any known changes to your accommodation prior to your departure.  Floor plans are for your guidance only and are not to scale. Prices shown on the property pages are from prices, for a quotation we ask your to contact us via telephone or email. We do update our website on a regular basis and all information in this website has been compiled from up to date details.  We have taken care to ensure that it is accurate. There may however be occasions when an advertised facility may alter or be temporarily withdrawn by the suppliers without giving us prior notice.  If a particular facility offered in our villa is essential to the booking of your holiday, please ensure that we are made aware of this at the time of booking.  Pool sizes and distances are given only as a rough guide. Errors and omissions can occur and prices may alter due to circumstances beyond our control.

 

If in the unlikely event that you have any cause whilst in resort to lodge a complaint about any aspect of your holiday, we would ask you to speak to your local representative, hotelier or owner immediately and make them aware of your problem (contact numbers will be shown on your accommodation invoice). They will do all that they can to assist you with the complaint whilst you are in resort. If you were still unhappy with any aspect of your holiday we would ask you to complete a complaints form of which you should retain a copy.  If your complaint is not satisfied whilst you are in resort, by any of our representatives you are asked to contact Malta Choice in the UK for our immediate assistance. We would ask you to contact us in writing within 14 days of your arrival back home so that we can look at your comments and respond with our findings on our services. If you do not follow the complaints procedure then we have the right not to act upon any claim being made. No complaints will be considered if you have not brought the matter to the attention of the representative or owner in Malta or Gozo or ourselves in the UK whilst you are away.  If an offer of compensation is made on behalf of MaltaChoice.com you have 28 days to accept or decline our offer.  If no response is received within this time limit then all offers made with be null and void and the matter will be closed for any further negotiation.

 

Should you have any queries on any aspect of our booking conditions please contact MaltaChoice.com where we will be happy to assist you.

 

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